ISO 41014-2020 pdf download.Facility management — Development of a facility management strategy.
4 Understanding the demand organization
4.1 Organization
4.1.1 General
Most organizations exist in an environment of dynamic change. No two organizations are likely to be the same and what makes sense for one could prove inappropriate for another. Understanding how a demand organization anticipates, plans and responds to change, especially change that could affect its need for, and impact on, FM and facility services, is a key consideration for its top management. Aligning the structures and delivery of FM and facility services with the demand organization’s business activities is therefore critical to the successful achievement of its core business objectives.
This applies whether the demand organization is a public or private body and is independent of the sector in which it operates. Nonetheless, its organizational structure, people, values, culture, management style and context have an effect upon how it deals with a wide range of factors and its decisions in regard to the need for, and use of, facilities. Increasingly, demand organizations are working across geographies and in different cultures. They might experience differences in the cultural influences affecting them from one location to another. These can enrich the work environment and quality of work but might require a modified approach on the part of top management.
These factors and the related decisions that the demand organization faces are typically made explicit in its core business strategy or a policy statement derived from it.
The demand organization’s core business strategy should acknowledge the contribution that FM is expected to make to the success of its core business, however success is defined. Equally, the strategy for FM should reflect the demand organization’s business objectives, needs and constraints and should be capable of translating them into FM requirements. Doing so greatly reduces the likelihood of a disconnect between the business objectives, needs and constraints and the means to support them in the form of appropriate facilities and facility services. Consideration should be given to any business plans that would impact needs in regard to the current and future use of facilities and facility services and the business planning horizons over which these might occur (e.g. short, medium and long term as defined by the demand organization).
In practical terms, the core business strategy is concerned with how people in the demand organization make decisions and allocate resources to achieve the business objectives and the planning required for this purpose. The objectives can be achieved through actions that include but which are not limited to:
— formulating the FM strategy in alignment with the demand organization’s core business strategy;
— policymaking;
— determining internal standards and guidelines (e.g. assets, space, activities and facility services);
— ensuring the health, safety and security of people within and in close proximity to the facilities;
— proactive management of risk events;
— ensuring business continuity in the event of disruption to normal use of the facilities;ISO 41014 pdf download.