BS ISO 22059:2020 pdf free download.Guidelines on consumer warranties/guarantees. 5.1.2Registration of warranty /guarantee A manufacturer and/or supplier should establish, where appropriate, online registration for consumerwarranties/guarantees. A consumer who has such facilities to register their purchase online shall notbe required to send the warranty/guarantee card to the manufacturer or supplier in order to securecoverage of the warranties/guarantees. 5.1.3 Infringement of statutory rights A warranty/guarantee shall not purport to restrict a consumer’s statutory rights to redress,norpurport to limit the manufacturer and/or supplier’s statutory liability. 5.1.4 Transferability of warranty/guarantee Rights conferred in the warranties/guarantees shall be transferred to a consumer who acquires thetitle from the original purchaser by ‘way of sale/gift. 5.2Terms of warranty /guarantee 5.2.1 Language The terms of a warranty/guarantee shall be expressed in plain language corresponding to theplace where the goods are supplied. The terms shall be expressed in a clear,comprehensible andprominent way. 5.2.2 Disclosure The warranty/guarantee provisions shall clearly disclose all material information.5.2.3 Explanation of warranty /guarantee Additional measures shall be implemented by the manufacturers and/or suppliers to communicate andexplain terms to vulnerable consumers. 5.2.4Warranty /guarantee document Warranty/guarantee documents shall be formalized through a printed or printable document bythe manufacturers and/or suppliers.The warranty/guarantee document is a commitment by themanufacturers and/or suppliers that the product shall meet the reasonable expectation of consumersduring the stipulated period of warranty/guarantee, which shall include the terms of remedies in theevent of a fault. 5.2.5 Claims/complaints The warranty/guarantee shall state where and how the consumers should make a claim /complaint toseek redress (e.g. with the local agent, manufacturer or supplier) including contact information such asa phone number or website address. 5.3Duration of warranty/guarantee5.3.1 Perishable product The warranty/guarantee period shall correspond with the shelf life (date of purchase to the expirydate) of a perishable product.BS ISO 22059 pdf download.
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